Zoo Med Tropical Bioactive Substrate Kit 1ea/Regular

We stand by our products with a 30-day risk-free guarantee. If you're not completely thrilled with your order, simply return it for a full refund (no questions asked)

We aim to process orders within 24-72 hours for a speedy delivery experience. Depending on your location, your package will be shipped and arrive at your doorstep within 6-15 days. Shipping is based on weight and destination. We do not offer Free shipping due to the weight and sizes of many items. We strive to have the most accurate weights so the shipping choices give you the best advantage using our commercial shipping rates with the United States Postal Service, FedEx and FedEx Express Save. 

If your packages each show a status of "delivered", please contact customer service for assistance within 48 hours of your delivery date to notify of any damaged or missing items.

Some frozen or refrigerated items will require mandatory express or overnight shipping due to the insulated packaging.

Rest assured, if you need to make a return, our dedicated support team is here to assist you promptly and ensure a hassle-free experience, prioritizing your satisfaction.